Terms of Engagement
These terms set out how we work together, what each of us is responsible for, and how fees and expenses are handled. They are written to be read, not to be survived.
Fifty per cent of the agreed fee is payable on agreement, with the balance in equal monthly instalments across the term. Invoices are payable within fourteen days.
Travel, accommodation and associated costs are additional and charged at cost. Conversations are confidential. Either of us can end the engagement with reasonable notice.
1. Who these terms are with
These terms apply to services provided by ELEVEN26 (McArthur Strategic Pty Ltd, ABN 16 622 459 312), of Tasmania, Australia — referred to below as “we”, “us” or “ELEVEN26”. “You” means the individual or organisation named in the engagement proposal or letter.
Where an organisation engages us to work with one of its people, the organisation is the client for fee purposes and the individual is the person we work with. Section 6 explains how confidentiality operates in that arrangement.
2. The engagement
Each engagement is confirmed in writing before it begins, setting out the scope, the number and length of sessions, the term, the fee and anything specific to your situation. That written proposal, together with these terms, forms our agreement. Where the two differ, the proposal prevails.
A typical coaching engagement is eight ninety-minute sessions across six months, with reasonable support between sessions. Team and organisational work is scoped individually.
3. Fees and payment
Fifty per cent of the agreed fee is invoiced on acceptance of the proposal. Work is scheduled once that invoice is paid.
The remaining fifty per cent is invoiced in equal monthly instalments across the agreed term of the engagement. For a six-month engagement, that is six equal instalments.
All invoices are payable within fourteen days of the invoice date. We may pause scheduling where an invoice remains unpaid beyond that period.
The agreed fee does not change during the term unless the scope changes and we both agree to the change in writing. Fees are quoted in Australian dollars and exclude GST unless stated otherwise.
Payment is by electronic transfer to the account shown on the invoice.
4. Travel, accommodation and associated costs
Where an engagement requires travel, those costs are in addition to the agreed fee and are charged at cost. We agree the likely travel requirement with you in advance and will not incur significant expense without your approval.
Based on standard four-star or above accommodation, at a reasonable rate for the location and dates.
Business class where total travel time exceeds three hours; economy otherwise. Total travel time is measured door to door, including connections and transfers.
Airport transfers, vehicle hire or mileage, parking, tolls, meals while travelling, and venue or materials costs where we arrange them on your behalf.
Travel and associated costs are invoiced in the month following the travel, on the same fourteen-day terms. Receipts are provided on request. Where you prefer to book and pay for travel and accommodation directly, we are glad to work that way instead.
5. Scheduling, postponement and cancellation
Sessions are scheduled by agreement. Life and business being what they are, sessions can be moved — we ask for at least forty-eight hours' notice so the time can be reallocated.
A session cancelled or missed with less than twenty-four hours' notice is treated as delivered, unless the reason is illness, bereavement or an emergency, in which case we simply reschedule.
Sessions are expected to be used within the agreed term. Where the term needs to be extended, we will agree a revised timetable in writing.
6. Confidentiality
What is said in a session stays in the session. We do not disclose the content of our conversations to your employer, board, colleagues or anyone else without your written consent.
Where an organisation is paying for coaching, we may confirm attendance, progress against agreed goals at a general level, and that the engagement is on track. We do not report on what you said. That boundary is agreed with everyone at the outset, and it is what makes the work possible.
The narrow exceptions are where disclosure is required by law, or where there is a serious and imminent risk to someone's safety. Our handling of personal information, session recordings and AI-assisted notes is set out in our Privacy Policy.
7. What we each bring
We will be prepared, present and honest with you, keep our commitments on timing, and tell you plainly if we think we are not the right fit — including at the outset, when we would rather refer you elsewhere than take work we cannot do well.
Coaching works when you engage with it. We ask that you come to sessions ready to think, act on what you decide, and tell us when something is not working. Decisions remain yours: we create the space for better thinking, and you make the choices.
8. Nature of the services
ELEVEN26 provides coaching, facilitation and organisational development services. We are not providing financial product advice, legal advice, medical or psychological treatment, or audit or assurance services, and nothing in an engagement should be relied on as such. Where you need that kind of advice we will say so and, where we can, suggest who to speak to.
Coaching is a partnership, not a guarantee of a particular result. We commit to the quality of the work and the thinking; outcomes depend on decisions and circumstances beyond our control.
9. Intellectual property
Frameworks, tools, templates and materials we bring to an engagement remain ours, and you are free to use them within your organisation for your own purposes. Material you share with us remains yours. Work produced specifically for you — a team charter, a plan, a set of agreed actions — is yours to use as you see fit.
10. Ending an engagement
Either of us may end an engagement by giving the other thirty days' notice in writing. We would always rather have the conversation first.
The next scheduled monthly instalment falls due and is payable as normal. Where a balance of the agreed fee remains outstanding beyond that instalment, no further charges apply — the engagement simply closes.
Any travel and associated costs already committed remain payable. Amounts paid in advance for work not delivered are refunded.
11. Liability
Nothing in these terms excludes any right you have under the Australian Consumer Law. Subject to that, our total liability in connection with an engagement is limited to the fees paid for it, and neither of us is liable for indirect or consequential loss.
12. Concerns
If something is not working, tell us. Raise it directly with Zach at zach@eleven26.com.au and we will work it through with you. Most things are fixable in one honest conversation.
13. Changes and governing law
We may update these terms from time to time. The terms that apply to your engagement are those in force when the engagement was agreed. These terms are governed by the laws of Tasmania, Australia.
